PlateIQ Support

Get help

The fastest way to reach us is email:

Please include your iOS version, iPhone model, and a brief description of what happened. Screenshots help a lot.

The scan returned the wrong food.: Tap the food name in the result card to edit it. The macros recalculate automatically.
How do I cancel my subscription?: iOS Settings → tap your Apple ID → Subscriptions → PlateIQ → Cancel Subscription.
How do I restore a subscription on a new device?: Open PlateIQ, go to the paywall, tap "Restore Purchase." You must be signed in with the same Apple ID that purchased the subscription.
The app says "No subscription products available.": This usually means the App Store finished provisioning your subscriptions but your device hasn't refreshed yet. Force-quit PlateIQ and reopen, or sign out and back in to your Apple ID.
Will my meal history sync across devices?: Not yet. Meal history is currently stored locally on each device. Cross-device sync is on the roadmap.
Does PlateIQ work without an internet connection?: The scan step needs internet (it sends the photo to our food-recognition backend). Once a meal is logged, viewing history and totals works offline.